Last Updated: February 20, 2026

QueueSafe ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our mobile application and services.

1. Information We Collect

1.1 Anonymous Device Identifier

We generate and store a random device identifier locally on your device. This identifier is used to prevent spam and manage your alert preferences. It cannot be used to identify you personally.

1.2 Location Data

When you choose to send queue signals, we temporarily access your location to verify you are within the geofence of the location you're reporting on. We do not store or track your location history. Location access is only used at the moment you submit a signal.

1.3 Usage Data

We collect anonymous usage data including queue signals (fast, normal, slow, offline), alert preferences, and interaction patterns to improve service accuracy and user experience.

2. How We Use Your Information

To provide real-time queue wait time estimates
To verify signal submissions are from users at the actual location
To send you alerts when queue conditions meet your preferences
To improve service accuracy through historical pattern analysis
To prevent spam and abuse of the service

3. Data Storage and Security

All data is stored securely on cloud infrastructure. We implement industry-standard security measures to protect against unauthorized access, alteration, or destruction of data. Your device identifier is stored locally on your device and only shared with our servers when you interact with the service.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your information to third parties. We may share anonymous, aggregated data for the following purposes:

With service providers who help us operate our application
To comply with legal obligations or protect our rights
In connection with a business transaction (merger, acquisition, etc.)

5. Your Rights and Choices

Location Access: You can disable location access in your device settings. This will prevent you from submitting queue signals but won't affect viewing queue information.
Alerts: You can manage or delete your alert preferences at any time within the app.
Data Deletion: Clear your browser/app data to remove your local device identifier and preferences.

6. Children's Privacy

QueueSafe is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

7. Analytics and Tracking

We use Google Analytics to understand how users interact with our service. This helps us improve functionality and user experience. Google Analytics may use cookies and collect anonymous usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the service after changes are posted constitutes your acceptance of the updated policy.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@queuesafe.co.za

By using QueueSafe, you agree to the collection and use of information in accordance with this Privacy Policy. This policy applies to all users of the QueueSafe mobile application and website.